Refund policy

Unfortunately we are not able to offer returns, refunds or exchanges on sample boxes, specification packages, or material orders once the order has shipped. 

Material Orders

Once order and payment are complete, requested changes cannot be guaranteed, but may be approved on a case by case basis. Reach out to customer service at info@theroomarchives.com and we’ll do our best to accommodate your request. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.